Complaining politely in English!

If you translate a complaint from your language into English it will sound very rude to English speakers. This is because we complain very politely! We avoid making the complaint personal.

We do not say ‘I want this or that, you must do this for us‘ We use modal verbs such as would or could or the past tense as in ‘I was hoping that’ or ‘I would appreciate if you would look into my problem!’ ‘I was hoping you would be able to assist!’

Start by using the phrases below:

  1. “I’m sorry to bother you” or “Excuse me, I wonder if you can help me”
  2. “Can you help me with this?
  3. “There has been a misunderstanding.”
  4. “I understand it’s not your fault, but…….
  5. “I understood that the taxi ride to the airport was only 25 dollars.”

More ways to complain:

Getting Attention

  • Excuse me…
  • Pardon me…
  • I have a complaint…
  • Sorry to bother you but…
  • I’m sorry to say…

Expressing opinion

  • I’m afraid there’s a problem…
  • I’m really not happy…
  • There’s a slight problem with…

Making the complaint

I would like

  • to make a complaint                              
  • to report an issue                             
  • to give you some feedback                                 
  • to inform you

Finally a letter of complaint:

Dear Sir/Madam

My name is _______ and I am writing to inform you that there seems to be a problem/issue with ________ .

I am/was extremely disappointed/very upset/offended because _____________ .

I would really appreciate it if you could explain to me why this issue occurred and what you might do to rectify the situation.

I hate to make a fuss, but I feel it’s necessary to draw this to your attention.

I await your considered response.

Yours Sincerely,

Remember to always be polite when complaining in English as you will get a better outcome!

Andrew Waters
ASG Training Manager


New courses at SSBT

SSBT has recently added a very interesting course “Project Management”. As the title states it is the art of managing a project which very few people are equipped to do. At SSBT we are here to build your knowledge and start your journey as a project wizard.
In these times, project management is in great demand due to the increasing numbers of contractual work available. Companies are choosing to outsource project implementations, therefore learning to become an effective project manager has become an important management skill. Examples of projects include pipeline infrastructure in the desert, research and development in the medical field, change management of an organisation or project, total quality management of food industries, installation of a new equipment at the local port, advertising campaigns for a new soft drink, building construction work, managing special events as concerts, audit and risk management of business venture, professional consulting for RTO and other short term projects.

A year ago; a friend of mine, who is a Mechanical engineer, applied to work in Qatar; believe it or not he was asked if he had a project management qualification as he will be responsible of managing a project in the Qatari desert installing oil pipelines. That person is a fully qualified Engineer from Australia; sol he had to complete a Project Management Diploma before flying to Qatar to earn $US 150K. This shows that the BSB51415 Diploma of Project Management offered by SSBT can be used in any industry where there is a project to manage.
The good thing is that at SSBT you can enrol almost any time to do that course; we can guarantee you that you can start every 3 weeks and that it will only take you a maximum of 1 year to finish the course and even much faster if you are a local student.
Hurry and enrol at SSBT to undergo your BSB51415 Diploma of Project Management at SSBT as there are currently 17252 available with 7963 Project Manager Vacancies available in Sydney alone on just waiting for you!

Roy Bahri
Chief Executive Officer


Prospective Early Childhood Educators

Prospective Early Childhood Educators have been working hard throughout this term learning and gaining essential knowledge to become the next high-quality teachers in the industry, whilst others are out of college on their work placement developing new skills and displaying these new abilities to prospective employers.

In many cases, our students have been offered casual and part-time work opportunities, we are happy to announce that Wee Shii (Vinnie) has been offered a position at her centre, she has applied her skills and knowledge and has done exceptionally well, Congratulations to her.

We would like to welcome our Group 1 and Internship who have started their course and are well on their way to becoming high achievers.

We would also like to welcome Claire and Kamani who have joined our team to teach our wonderful students. Claire and Kamani have extensive knowledge in the industry and a passion to share their experiences. The year is flying and we are coming to the end of Term 3, let’s hit the end of term on a high note and enjoy a well-deserved break.

Course Coordinator
Patricia Stagnitta


We have given our website a make-over!

SSBT has become one of the most well established providers of high quality courses in Sydney. To take us into the next few years we have developed a new, brighter web site that is easy to navigate and a mobile friendly version. Our new logo represents harmony with a brighter future illustrated by positive colours. Click below to see it now!


From 1st March, SSBT new logo came into effect.

Our new logo represents:
a.    book-shaped crests to create a logo that signifies merit and excellence
b.    The space reveals a star − a reminder for students to aim high and ‘shine bright’.
c.    The logo is anchored by a bold contemporary typeface that feels progressive yet approachable.
d.    The colour palette draws on the vibrant, multicultural nature of SSBT and our sunburnt country.
e.    An evolution of the existing SSBT logo that is simple, positive and innovative.
f.    A positive future-facing logo that embodies the innovation and opportunities that Sydney and SSBT offer.


Smart and Skilled

We are pleased to announce that SSBT has been granted the right to deliver high quality training for students in NSW for below courses under the Smart and Skilled Reform.

“This training is subsidised by the NSW Government.”

Smart and Skilled Entitlement Full Qualifications Program & Smart and Skilled Apprenticeships and Traineeships Program

Smart and Skilled Entitlement Full Qualifications Program & Smart and Skilled Apprenticeships and Traineeships Program (EAT)Approved Location
CHC300113 Certificate lll in Early Childhood Education and Care
SIT30813 Certificate III in Commercial Cookery
FNS30315 Certificate III in Accounts Administration
BSB30415 Certificate III in Business Administration
BSB40515 Certificate IV in Business Administration
CHC50113 Diploma of Early Childhood Education and Care
Capital Region
Central Coast
Central West
Coffs Harbour – Grafton
Far West and Orana
Hunter Valley excl Newcastle
Mid North Coast
New England and North West
Newcastle and Lake Macquarie
Richmond – Tweed
Southern Highlands and Shoalhaven
Smart and Skilled Entitlement Full Qualifications Program Approved Location
CHC30113 Certificate III in Early Childhood Education and CareRichmond – Tweed
New England and North West
Far West and Orana
SIT30813 Certificate III in Commercial CookeryRichmond Tweed
Smart and Skilled Targeted Priorities Full Qualifications Program Approved Qualifications Approved Location
CHC30113 Certificate III in Early Childhood Education and CareRichmond – Tweed
New England and North West
Far West and Orana
SIT30813 Certificate III in Commercial CookeryRichmond Tweed
FNS50215 Diploma of AccountingCapital Region
Central Coast
Far West and Orana
Hunter Valley excl Newcastle
Mid North Coast
New England and North West
Newcastle and Lake Macquarie
Southern Highlands and Shoalhaven

Smart and Skilled is a reform of the NSW vocational education and training system. It will give people the chance to gain the skills they need to get a job and advance their careers.

Smart and Skilled is being implemented in 2014 with an entitlement to government subsidized training commencing from 1 January 2015.

click here for more information

To be eligible for Smart and Skilled participants need to be:

Living or working in NSW, and An Australian citizen, permanent Australia resident, humanitarian visa holder, or New Zealand citizen, and Be aged 15 years or older, and No longer in secondary education

Read more about Smart and Skilled

Please click here to check your eligibility.

Please click here to know about concession eligibility

Please click here to register your interest.

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