Complaining politely in English!

If you translate a complaint from your language into English it will sound very rude to English speakers. This is because we complain very politely! We avoid making the complaint personal.

We do not say ‘I want this or that, you must do this for us‘ We use modal verbs such as would or could or the past tense as in ‘I was hoping that’ or ‘I would appreciate if you would look into my problem!’ ‘I was hoping you would be able to assist!’

Start by using the phrases below:

  1. “I’m sorry to bother you” or “Excuse me, I wonder if you can help me”
  2. “Can you help me with this?
  3. “There has been a misunderstanding.”
  4. “I understand it’s not your fault, but…….
  5. “I understood that the taxi ride to the airport was only 25 dollars.”

More ways to complain:

Getting Attention

  • Excuse me…
  • Pardon me…
  • I have a complaint…
  • Sorry to bother you but…
  • I’m sorry to say…

Expressing opinion

  • I’m afraid there’s a problem…
  • I’m really not happy…
  • There’s a slight problem with…

Making the complaint

I would like

  • to make a complaint                              
  • to report an issue                             
  • to give you some feedback                                 
  • to inform you

Finally a letter of complaint:

Dear Sir/Madam

My name is _______ and I am writing to inform you that there seems to be a problem/issue with ________ .

I am/was extremely disappointed/very upset/offended because _____________ .

I would really appreciate it if you could explain to me why this issue occurred and what you might do to rectify the situation.

I hate to make a fuss, but I feel it’s necessary to draw this to your attention.

I await your considered response.

Yours Sincerely,

Remember to always be polite when complaining in English as you will get a better outcome!

Andrew Waters
ASG Training Manager

New courses at SSBT

SSBT has recently added a very interesting course “Project Management”. As the title states it is the art of managing a project which very few people are equipped to do. At SSBT we are here to build your knowledge and start your journey as a project wizard.
In these times, project management is in great demand due to the increasing numbers of contractual work available. Companies are choosing to outsource project implementations, therefore learning to become an effective project manager has become an important management skill. Examples of projects include pipeline infrastructure in the desert, research and development in the medical field, change management of an organisation or project, total quality management of food industries, installation of a new equipment at the local port, advertising campaigns for a new soft drink, building construction work, managing special events as concerts, audit and risk management of business venture, professional consulting for RTO and other short term projects.

A year ago; a friend of mine, who is a Mechanical engineer, applied to work in Qatar; believe it or not he was asked if he had a project management qualification as he will be responsible of managing a project in the Qatari desert installing oil pipelines. That person is a fully qualified Engineer from Australia; sol he had to complete a Project Management Diploma before flying to Qatar to earn $US 150K. This shows that the BSB51415 Diploma of Project Management offered by SSBT can be used in any industry where there is a project to manage.
The good thing is that at SSBT you can enrol almost any time to do that course; we can guarantee you that you can start every 3 weeks and that it will only take you a maximum of 1 year to finish the course and even much faster if you are a local student.
Hurry and enrol at SSBT to undergo your BSB51415 Diploma of Project Management at SSBT as there are currently 17252 available with 7963 Project Manager Vacancies available in Sydney alone on just waiting for you!

Roy Bahri
Chief Executive Officer

Prospective Early Childhood Educators

Prospective Early Childhood Educators have been working hard throughout this term learning and gaining essential knowledge to become the next high-quality teachers in the industry, whilst others are out of college on their work placement developing new skills and displaying these new abilities to prospective employers.

In many cases, our students have been offered casual and part-time work opportunities, we are happy to announce that Wee Shii (Vinnie) has been offered a position at her centre, she has applied her skills and knowledge and has done exceptionally well, Congratulations to her.

We would like to welcome our Group 1 and Internship who have started their course and are well on their way to becoming high achievers.

We would also like to welcome Claire and Kamani who have joined our team to teach our wonderful students. Claire and Kamani have extensive knowledge in the industry and a passion to share their experiences. The year is flying and we are coming to the end of Term 3, let’s hit the end of term on a high note and enjoy a well-deserved break.

Course Coordinator
Patricia Stagnitta

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